Exchange Orders

How do I create an exchange order?
To help you create an exchange order we have put together a series of tutorial videos.  Click Here to view the Exchange Order Tutorial Videos Step 1...
Fri, 1 Nov, 2019 at 3:33 AM
Has my exchange order shipped?
After you submit your Exchange Order the Home Office team will process your order and ship your replacement items. Within 2-3 business days, your Exch...
Thu, 27 Jun, 2019 at 8:59 AM
How do I submit an exchange order?
Create a new order on the Jeweler Site and select the Exchange option. After you submit your Exchange Order, the Home Office team will process your order an...
Fri, 10 Aug, 2018 at 1:52 PM
Do my Gem Members receive 20% off an exchange order?
Gem Members who submit an exchange order will receive a full retail credit (not their discounted retail) for the value of the piece they are replacing AND w...
Thu, 2 Aug, 2018 at 8:58 AM