Exchange Orders

Has my exchange order shipped?
After you submit your Exchange Order the Home Office team will process your order and ship your replacement items. Within 2-3 business days, your Excha...
Tue, 10 Apr, 2018 at 3:58 PM
How do I submit an exchange order?
Create a new order on the Jeweler Site and select the Exchange option. After you submit your Exchange Order, the Home Office team will process your order an...
Fri, 10 Aug, 2018 at 1:52 PM
Do my Gem Members receive 20% off an exchange order?
Gem Members who submit an exchange order will receive a full retail credit (not their discounted retail) for the value of the piece they are replacing AND w...
Thu, 2 Aug, 2018 at 8:58 AM
Our Golden Guarantee during the holidays...
When your customers are shopping for their friends and family during the holiday season we want to honor our Golden Guarantee beginning when the gift is rece...
Fri, 21 Sep, 2018 at 8:16 AM