FedEx Home & FedEx Ground Delivery:
- FedEx Home deliveries are Tuesday - Saturday, 9 am to 8 pm (local) for US & Hawaii (Puerto Rico excluded).
- Cannot deliver to a PO Box.
- Deliveries to a business require the package be delivered to FedEx Ground. Must have the name of the company, recipient of package, and Suite/Building number of the business for delivery.
- Specific delivery times cannot be scheduled.
- A $15 service fee is charged to make an address correction or re-route a ground Home delivery package (this may delay delivery). Overnight and 2nd Day packages are charged $15 for an address correction or to re-route the package.
- Delivery days are Monday - Friday to the US & Hawaii (Puerto Rice excluded). No Saturday delivery option is available.
- Overnight deliveries are scheduled to arrive by 3:00 pm the next business day. Second Day deliveries are scheduled to arrive by 4:30 pm the second business day.
- A $15 service fee to correct an address or reroute a package is required by FedEx. Keep in mind this change may delay delivery
- Any changes asked for in terms of address changes or re-routes will result in a charge back to the requesting Jeweler.
For FedEx Home Delivery and FedEx Express:
- Claims for lost or damages packages must be filed by Premier Designs (the Shipper) Customer Services.
UPS (United Parcel Service):
- Home delivery hours are 9:00 am to 7:00 pm (local time).
- Ground & Express deliveries are Monday - Friday in the US and Hawaii (Puerto Rico excluded).
- Commercial delivery hours are normal business hours.
- Packages may be re-routed to a different address than originally provided, but only after the first delivery attempt is made. UPS charges $16 per package for intercept and redeliver.
- Address corrections can be made by calling Premier Designs Customer Services. UPS charges $16 per package for address correction, before delivery attempts and $16 per package for intercept and reroute and re-delivery.
- UPS Ground packages cannot be scheduled to be delivered at a specific time of day, but UPS Express shipments (Overnight or Second Day) have guaranteed delivery times that vary by the delivery method selected.
- All claims for lost or damaged packages must be filed by Premier Designs (the Shipper). If you have a package that is lost or damaged, contact Premier Designs Customer Services.
Specific questions may be answered by Premier Designs Customer Services at 1-800-486-7378 weekdays from 7:30am - 7:00pm (CST).