If charges from your customers went to another Propay account, then you need to contact propay directly to request a transfer.

Propay will need:

  • first 4 digits of the customer card
  • last 4 digits of the customer card
  • amount of transaction
  • your correct ProPay account number

ProPay Customer Support:


You can contact ProPay directly by calling them or CLICK HERE to submit a request.