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Orders, Sales Tax, & Payments
What qualifies as a Group Order?
Can I edit the Ship To name or address of my customer's order?
How do I receive free shipping on a personal order?
FedEx and UPS fees for re-routing or re-delivering packages
Important Shipping Details
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How do I sign up for ProPay?
How do I receive a rebate for the $39.95 ProPay fee?
How long does it take for my ProPay funds to be available?
I am not receiving funds in my ProPay account after I charge a customer’s credit/debit card…
Can I delete/remove my ProPay account?
Sales Tax is not calculating correctly on orders I submit to Premier Designs.
Why is the wrong sales tax rate being applied to my Personal Order?
Calculating Sales Tax (total vs line item)
How do I verify the correct tax rate when entering an address?
Has my exchange order shipped?
How do I submit an exchange order?
Do my Gem Members receive 20% off an exchange order?
Our Golden Guarantee during the holidays...
Jeweler Rewards Credit Card
How can I apply for the Jeweler Rewards Credit Card?
Can I use an existing Jeweler Rewards Credit Card to pay for my new Jeweler boutique at sign up?
If a new Jeweler already has a Jeweler Rewards Credit Card and wants to use it to pay for their new Premier Boutique at sign up, can they?
How do I redeem my Jeweler Rewards Credit Card points?
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