How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Orders, Sales Tax, & Payments
How do I sort my Order Dashboard?
How do I delete incomplete orders?
The Jeweler Share or Hostess Benefits appear to be incorrect on my submitted orders
How do I enter the Hostess ½ price items?
How do I count an individual order towards a group order if the customer did not assign it to an event?
See all 19 articles
How do I sign up for ProPay?
How do I receive a rebate for the $39.95 ProPay fee?
How long does it take for my ProPay funds to be available?
How do I pay using my ProPay funds when I submit an order to Premier Designs?
I am not receiving funds in my ProPay account after I charge a customer’s credit/debit card…
See all 10 articles
Sales Tax is not calculating correctly on orders I submit to Premier Designs.
Why is the wrong sales tax rate being applied to my Personal Order?
Has my exchange order shipped?
How do I submit an exchange order?
Jeweler Rewards Credit Card
How can I apply for the Jeweler Rewards Credit Card?
Can I use an existing Jeweler Rewards Credit Card to pay for my new Jeweler boutique at sign up?
If a new Jeweler already has a Jeweler Rewards Credit Card and wants to use it to pay for their new Premier Boutique at sign up, can they?
How do I redeem my Jeweler Rewards Credit Card points?
Help Desk Software