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Orders, Gem Membership, ProPay, Gift It, & More!
What qualifies as a Group Order?
Can I edit the Ship To name or address of my customer's order?
How do I receive free shipping on a personal order?
FedEx and UPS fees for re-routing or re-delivering packages
Important Shipping Details
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What are the benefits of a Gem Membership?
How do Gem Members sign-up?
The $39 Gem Membership sign-up fee:
Can I adjust the price of the Gem Membership fee for my customer(s)?
What does a Gem Member's order look like?
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How do I sign up for ProPay?
How do I receive a rebate for the $39.95 ProPay fee?
How long does it take for my ProPay funds to be available?
I am not receiving funds in my ProPay account after I charge a customer’s credit/debit card…
Can I delete/remove my ProPay account?
How does Gift It work?
What does Gift It include?
What if a customer wants gifts shipped to multiple locations?
How do I add Gift It to my order?
What if an order is too large for one organza bag?
See all 8 articles
Has my exchange order shipped?
How do I submit an exchange order?
Do my Gem Members receive 20% off an exchange order?
Our Golden Guarantee during the holidays...
Jeweler Rewards Credit Card
How can I apply for the Jeweler Rewards Credit Card?
Can I use an existing Jeweler Rewards Credit Card to pay for my new Jeweler boutique at sign up?
If a new Jeweler already has a Jeweler Rewards Credit Card and wants to use it to pay for their new Premier Boutique at sign up, can they?
How do I redeem my Jeweler Rewards Credit Card points?
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