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Product Launches & Promotions
Mother's Day Collection
How do I order the new Mother's Day Collection with an additional discount?
NEW Grow in Grace Mother's Day Collection details
What are the Shipping Deadlines for Mother's Day?
Engrave-Me, Spring, & Holiday Collections
Is the 2017 Holiday Collection retiring?
Where can I find the 2017 Holiday Collection descriptions?
Does having an item engraved delay shipping?
How do I see the new Spring & Engravables RedStamp Invites?
Product Knowledge & Manufacturing
Premier Designs Jewelry - Product Knowledge Q&A
Orders, Sales Tax, & Payments
How do I sort my Order Dashboard?
How do I delete incomplete orders?
The Jeweler Share or Hostess Benefits appear to be incorrect on my submitted orders
How do I enter the Hostess ½ price items?
How do I count an individual order towards a group order if the customer did not assign it to an event?
See all 19 articles
How do I sign up for ProPay?
How do I receive a rebate for the $39.95 ProPay fee?
How long does it take for my ProPay funds to be available?
How do I pay using my ProPay funds when I submit an order to Premier Designs?
I am not receiving funds in my ProPay account after I charge a customer’s credit/debit card…
See all 10 articles
Sales Tax is not calculating correctly on orders I submit to Premier Designs.
Why is the wrong sales tax rate being applied to my Personal Order?
Has my exchange order shipped?
How do I submit an exchange order?
Jeweler Rewards Credit Card
How can I apply for the Jeweler Rewards Credit Card?
Can I use an existing Jeweler Rewards Credit Card to pay for my new Jeweler boutique at sign up?
If a new Jeweler already has a Jeweler Rewards Credit Card and wants to use it to pay for their new Premier Boutique at sign up, can they?
How do I redeem my Jeweler Rewards Credit Card points?
Do I receive automated emails when an order is placed on my Personal Website?
If I offer a customer a special or discount they do not see it applied at checkout on my website so it concerns them they will be charged full price.
How do I find or sell Limited Edition items on my Personal Website?
Why do I receive emails prompting me to update my Personal Website payment?
When am I charged for my Personal Website?
See all 12 articles
Find a Jeweler
Are there requirements I must meet to be shown within Find a Jeweler?
How does Find a Jeweler work?
What name displays in Find a Jeweler?
The Jeweler Site
Family Tree / Reporting
How do I use the new Order History CSV data file(s)?
Let's take a look at your CV report
What is CV? What is Retail?
What data is in my recognition report?
How do I receive a commission check?
See all 8 articles
Awards / Leadership
When does a new Jeweler begin tracking in my premier awards?
Is my premier awards and leadership qualifications based on submit date or held date?
What happens when I qualify for a level within Designer Leadership?
How do I redeem discounts I earn from my premier awards?
How do I see my downline's progress in my premier awards?
How do I delete an event?
Why does my event not display on my website?
New Jewelers, Sign Up & Renewals
New Jewelers & Sign Up
How do I redeem my Premier Boutique credits?
By Chance or By Design special gift for YOU - a new Jeweler!
How do I redeem the 65% off discount with my Luxe Launch boutique?
When does my trial website subscription begin?
How do I receive the Display Kit for my new Luxe Launch boutique?
See all 7 articles
What is the cost to renew my Premier Designs Jeweler Agreement each year?
When can I renew?
If I do not renew, what happens?
Language & Communication
How can I update my email in my Account > Profile with Premier Designs?
Why am I not receiving emails from Premier Designs?
My call drops when on hold with Customer Service
Which number do I call for Premier?
Help Desk Software