How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Product Launches & Promotions
The New Christmas Capsule Collection
What is included in the half-line bundle?
What are the benefits of a Gem Membership?
How do Gem Members sign-up?
The $39 Gem Membership sign-up fee:
Can I adjust the price of the Gem Membership fee for my customer(s)?
What does a Gem Member's order look like?
See all 15 articles
Product Knowledge & Manufacturing
Premier Designs Jewelry - Product Knowledge Q&A
Does having an item engraved delay shipping?
Orders, Sales Tax, & Payments
What does the "More Options" button do?
What qualifies as a Group Order?
Can I edit the Ship To name or address of my customer's order?
How do I receive free shipping on a personal order?
FedEx and UPS fees for re-routing or re-delivering packages
See all 7 articles
How do I sign up for ProPay?
How do I receive a rebate for the $39.95 ProPay fee?
How long does it take for my ProPay funds to be available?
I am not receiving funds in my ProPay account after I charge a customer’s credit/debit card…
Can I delete/remove my ProPay account?
Sales Tax is not calculating correctly on orders I submit to Premier Designs.
Why is the wrong sales tax rate being applied to my Personal Order?
Calculating Sales Tax (total vs line item)
Has my exchange order shipped?
How do I submit an exchange order?
Do my Gem Members receive 20% off an exchange order?
Our Golden Guarantee during the holidays...
Jeweler Rewards Credit Card
How can I apply for the Jeweler Rewards Credit Card?
Can I use an existing Jeweler Rewards Credit Card to pay for my new Jeweler boutique at sign up?
If a new Jeweler already has a Jeweler Rewards Credit Card and wants to use it to pay for their new Premier Boutique at sign up, can they?
How do I redeem my Jeweler Rewards Credit Card points?
How do customers see discounts reflected at checkout on my website?
How do I find or sell Limited Edition items on my Personal Website?
Why do I receive emails prompting me to update my Personal Website payment?
When am I charged for my Personal Website?
How do I link to my social media to my Personal Website?
See all 11 articles
Find a Jeweler
Are there requirements to be shown within Find a Jeweler?
How does Find a Jeweler work?
What name displays in Find a Jeweler?
The Jeweler Site
Family Tree / Reporting
What is CV? What is Retail?
How do I receive a commission check?
Let's take a look at your CV report
What data is in my recognition report?
How do I use the Order History CSV data file(s)?
See all 8 articles
Awards / Leadership
When does a new Jeweler begin tracking in my premier awards?
Is my premier awards and leadership qualifications based on submit date or held date?
What happens when I qualify for a level within Designer Leadership?
How do I redeem discounts I earn from my premier awards?
How do I delete an event?
Why does my event not display on my website?
New Jewelers, Sign Up & Renewal
New Jewelers & Sign Up
How do I redeem my Premier Boutique credits?
By Chance or By Design special gift for YOU - a new Jeweler!
How do I redeem the 65% off discount with my Luxe Launch boutique?
When does my trial website subscription begin?
How do I receive the Display Kit for my new Luxe Launch boutique?
See all 8 articles
What is the cost to renew my Premier Designs Jeweler Agreement?
When can I renew?
If I do not renew, what happens?
Can a Jeweler who is inactive renew with $45/month?
Can I still use Jeweler Rewards Credit Card points to renew?
See all 11 articles
Home Office Communication
Phone, Email, & Texting!
How can I update my email in my Account > Profile with Premier Designs?
Why am I not receiving emails from Premier Designs?
My call drops when on hold with Customer Service
Which number do I call for Premier?
How do I opt-in to receive text messages from Premier?
See all 6 articles
Help Desk Software