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Product Launches & Promotions
What are the benefits of a Gem Membership?
How do Gem Members sign-up?
The $39 Gem Membership sign-up fee:
Can I adjust the price of the Gem Membership fee for my customer(s)?
What does a Gem Member's order look like?
See all 16 articles
How does Gift It work?
What does Gift It include?
What if a customer wants gifts shipped to multiple locations?
How do I add Gift It to my order?
What if an order is too large for one organza bag?
See all 8 articles
Product Knowledge & Manufacturing
Premier Designs Jewelry - Product Knowledge Q&A
Does having an item engraved delay shipping?
Orders, Sales Tax, & Payments
What qualifies as a Group Order?
Can I edit the Ship To name or address of my customer's order?
How do I receive free shipping on a personal order?
FedEx and UPS fees for re-routing or re-delivering packages
Important Shipping Details
See all 9 articles
How do I sign up for ProPay?
How do I receive a rebate for the $39.95 ProPay fee?
How long does it take for my ProPay funds to be available?
I am not receiving funds in my ProPay account after I charge a customer’s credit/debit card…
Can I delete/remove my ProPay account?
Sales Tax is not calculating correctly on orders I submit to Premier Designs.
Why is the wrong sales tax rate being applied to my Personal Order?
Calculating Sales Tax (total vs line item)
How do I verify the correct tax rate when entering an address?
Has my exchange order shipped?
How do I submit an exchange order?
Do my Gem Members receive 20% off an exchange order?
Our Golden Guarantee during the holidays...
Jeweler Rewards Credit Card
How can I apply for the Jeweler Rewards Credit Card?
Can I use an existing Jeweler Rewards Credit Card to pay for my new Jeweler boutique at sign up?
If a new Jeweler already has a Jeweler Rewards Credit Card and wants to use it to pay for their new Premier Boutique at sign up, can they?
How do I redeem my Jeweler Rewards Credit Card points?
How do customers see discounts reflected at checkout on my website?
How do I find or sell Limited Edition items on my Personal Website?
Why do I receive emails prompting me to update my Personal Website payment?
When am I charged for my Personal Website?
How do I link to my social media to my Personal Website?
See all 11 articles
Find a Jeweler
How does Find a Jeweler work?
What name displays in Find a Jeweler?
The Jeweler Site
Family Tree / Reporting
What is CV? What is Retail?
How do I receive a commission check?
Let's take a look at your CV report
What data is in my recognition report?
How do I use the Order History CSV data file(s)?
See all 11 articles
Awards / Leadership
Is my premier awards and leadership qualifications based on submit date or held date?
What happens when I qualify for a level within Designer Leadership?
How do I redeem jewelry discounts I earn?
How do I delete an event?
Why does my event not display on my website?
New Jewelers, Sign Up & Renewal
New Jewelers & Sign Up
How do I redeem my Premier Boutique credits?
By Chance or By Design special gift for YOU - a new Jeweler!
When does my trial website subscription begin?
How do I receive the Display Kit for my new Luxe Launch boutique?
How do I receive deferred interest on my Premier Boutique?
See all 6 articles
Contracts / Renewal
What is the cost to renew my Premier Designs Jeweler Agreement?
When can I renew?
If I do not renew, what happens?
Can a Jeweler who is inactive renew for $45/month?
Can I use Jeweler Rewards Credit Card points to renew?
See all 10 articles
Home Office Communication
Phone, Email, & Texting!
Why am I not receiving emails from Premier Designs?
How do I opt-in to receive text messages from Premier?
What are Premier's Social Media Guidelines?
Help Desk Software