How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Product Launches & Promotions
May Free For All Customer Gift With Purchase
FAQs for the May Free For All Promotion
Engrave-Me, Spring, & Holiday Collections
Where can I find the 2017 Holiday Collection descriptions?
Is the 2017 Holiday Collection retiring?
Does having an item engraved delay shipping?
Product Knowledge & Manufacturing
Premier Designs Jewelry - Product Knowledge Q&A
Orders, Sales Tax, & Payments
How do I sort my Order Dashboard?
How do I delete incomplete orders?
The Jeweler Share or Hostess Benefits appear to be incorrect on my submitted orders
How do I enter the Hostess ½ price items?
How do I count an individual order towards a group order if the customer did not assign it to an event?
See all 20 articles
How do I sign up for ProPay?
How do I receive a rebate for the $39.95 ProPay fee?
How do I pay using my ProPay funds when I submit an order to Premier Designs?
How long does it take for my ProPay funds to be available?
I am not receiving funds in my ProPay account after I charge a customer’s credit/debit card…
See all 10 articles
Sales Tax is not calculating correctly on orders I submit to Premier Designs.
Why is the wrong sales tax rate being applied to my Personal Order?
Calculating Sales Tax (total vs line item)
Has my exchange order shipped?
How do I submit an exchange order?
Jeweler Rewards Credit Card
How can I apply for the Jeweler Rewards Credit Card?
Can I use an existing Jeweler Rewards Credit Card to pay for my new Jeweler boutique at sign up?
If a new Jeweler already has a Jeweler Rewards Credit Card and wants to use it to pay for their new Premier Boutique at sign up, can they?
How do I redeem my Jeweler Rewards Credit Card points?
Do I receive automated emails when an order is placed on my Personal Website?
If I offer a customer a special or discount they do not see it applied at checkout on my website so it concerns them they will be charged full price.
How do I find or sell Limited Edition items on my Personal Website?
Why do I receive emails prompting me to update my Personal Website payment?
When am I charged for my Personal Website?
See all 12 articles
Find a Jeweler
Are there requirements I must meet to be shown within Find a Jeweler?
How does Find a Jeweler work?
What name displays in Find a Jeweler?
The Jeweler Site
Family Tree / Reporting
Let's take a look at your CV report
How do I use the new Order History CSV data file(s)?
How do I view my total Retail for 2017?
What is CV? What is Retail?
What data is in my recognition report?
See all 9 articles
Awards / Leadership
When does a new Jeweler begin tracking in my premier awards?
Is my premier awards and leadership qualifications based on submit date or held date?
What happens when I qualify for a level within Designer Leadership?
How do I redeem discounts I earn from my premier awards?
How do I see my downline's progress in my premier awards?
How do I delete an event?
Why does my event not display on my website?
New Jewelers, Sign Up & Renewals
New Jewelers & Sign Up
How do I redeem my Premier Boutique credits?
By Chance or By Design special gift for YOU - a new Jeweler!
How do I redeem the 65% off discount with my Luxe Launch boutique?
When does my trial website subscription begin?
How do I receive the Display Kit for my new Luxe Launch boutique?
See all 7 articles
What is the cost to renew my Premier Designs Jeweler Agreement each year?
When can I renew?
If I do not renew, what happens?
Language & Communication
How can I update my email in my Account > Profile with Premier Designs?
Why am I not receiving emails from Premier Designs?
My call drops when on hold with Customer Service
Which number do I call for Premier?
Help Desk Software