With the new exchange form is there anyway to exchange a retired item for a current item? I have the Blake necklace from several years ago that is missing a stone. I don't necessarily need that specific necklace sent back, but something of similar value would be great. I know we used to be able to do this with the old format, but I am not sure how to handle it with the new form.
I think there is a paper form that you can send back. If I find it will update you.
Following. I have a retired pair of earrings I need to exchange. Thanks!
I need to do this too and I can't find the form.
I need help with this too. I took a little time off from Premier. Part of the reason I came back was to help my old customers with this. Please let me know how to replace retired pieces. Thank you!